Terms & Conditions

Welcome to Billi Treats! By accessing or placing an order through our website or WhatsApp, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Products & Services

• All our cat food is homemade, fresh, and perishable.
  
• Ingredients are carefully sourced, but cats may have individual allergies or sensitivities. We recommend consulting your vet before introducing new food.
  
• Product images shown on the website or social media are for illustration purposes only; actual packaging or presentation may vary.
  

2. Orders & Payments

• Orders can be placed online or via WhatsApp.
  
• Full payment is required at the time of order unless otherwise agreed.
  
• We reserve the right to cancel any order if payment is not received.
  

3. Delivery Policy

• Deliveries are available within Karachi city limits.
  
• Delivery times are shared at the time of order but may vary due to unforeseen circumstances.
  
• Customers are responsible for providing accurate delivery details. Incorrect addresses may lead to delays or cancellation.
  

4. Returns & Refunds

• Due to the perishable nature of our products, returns are not accepted.
  
• Refunds or replacements are only applicable if:
  
  • The order is incorrect, damaged, or spoiled at the time of delivery.
    
  • The issue is reported within 24 hours with proof (photos).
    
• For details, please see our [Refunds & Returns Policy].
  

5. Customer Responsibility

• Customers must ensure the food is stored properly after delivery (refrigerated or served fresh as instructed).
  
• We are not liable for issues caused by improper storage or feeding beyond recommended timelines.
  

6. Limitation of Liability

• Billi Treats is not responsible for any adverse reactions or health issues that may arise, as every cat’s dietary needs are unique.
  
• Our liability is limited to the cost of the product ordered.
  

7. Changes to Terms

• We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
  

💙 By ordering from Billi Treats, you agree to these Terms & Conditions. Thank you for trusting us to feed your furry friends with love and care!