At Billi Treats, we put love and care into every meal we prepare for your feline friend. Since our products are fresh, homemade, and perishable, we follow a simple and transparent refunds and returns policy.
No Returns Policy
For health and hygiene reasons, we do not accept returns on any of our cat food products once delivered.
Refunds & Replacements
- If you receive the wrong order, or your order arrives in damaged or spoiled condition, please contact us within 24 hours of delivery with clear photos.
- Once verified, we will either:
- Replace your order at no extra cost, or
- Issue a refund to your original payment method.
- Replace your order at no extra cost, or
Non-Refundable Situations
We cannot offer refunds or replacements if:
- The issue is reported after 24 hours of delivery.
- The product was stored improperly after delivery.
- You simply change your mind after purchase.
How to Request a Refund or Replacement
- Email us at info@billitreats.com or WhatsApp us at +92 337 333 0387 within 24 hours of receiving your order.
- Share your order details and photos of the product.
- Our team will review your request and respond within 1–2 business days.
💙 At Billi Treats, your cat’s health and happiness come first. We aim to make every experience smooth and satisfying for both you and your furry friend.
